Shipping policy

We will charge a R50.00 (fifty rand) delivery fee for all small and medium sized products to any address in South Africa unless stated otherwise in these terms and conditions. When your total cart exceeds R500.00 (five hundred rand) you will receive free delivery for your order. All products may be transacted through e-commerce, except for goods prohibited for sale in terms of applicable laws.

Game is committed to operating in accordance with the Consumer Protection Act and all policies are subject to the applicable law.

All products ordered and paid for will be delivered within 2-9 working days depending on the proximity of your delivery address to the store that is fulfilling your order and this will be determined at checkout where you will be issued with an estimated delivery date. The closer your delivery address is to the store the sooner we will deliver the product e.g. If your delivery address is within 30 km from the store fulfilling your order, you will receive the order within 2 (two) working days. If your delivery address is more than 121 km from the store fulfilling your order, your order could be received within 7 to 9 working days.

Delivery timelines may vary depending on the courier company delivering your order and delivery estimations may exclude public holidays and weekends. During busy periods or big campaigns such as Black Friday, Halfway Day, Cyber Monday, or festive holidays, delivery may take longer than usual.

While we will make every effort to deliver on time and to keep you updated throughout the process, on occasion, due to issues outside of our control, deliveries may be delayed and take longer than expected. We will endeavour to communicate these delays to you via email or SMS or another other form of communication as provided by us and as elected by you.

Cash on Delivery is not a payment option that is utilised for online purchases. All delivery charges are charged to the customer upfront on finalisation of sale. We reserve the right to split products in your order into multiple delivery times and dates within the stipulated delivery times, it remains the customers responsibility to ensure they, or a representative are available to accept the deliveries. If you have any questions about purchasing online, or require more information on split delivery, please contact our online customer care centre at websupport@game.co.za or call us on 0861 426 333

Notwithstanding the various delivery fees, we deliver to all areas in South Africa, however, our courier providers may have restricted delivery areas to the following areas. In certain instances, our courier providers will deliver your order to the nearest police station for your collection, and you will be advised when the delivery has been made. You must ensure that the correct delivery address is provided to us and we shall not be liable for any deliveries made to an address incorrectly provided by you.

Please arrange that you, or an authorised representative, is available to accept your order at the delivery address and that appropriate access is given. On delivery, we will require you (or your authorised representative) to sign and print your/their name on a duplicate copy of the delivery note, on an electronic device or provide your OTP to confirm receipt. You hereby authorise us to provide your personal information, including your name, delivery address and telephone number to our third-party delivery service provider for the purpose of effecting the delivery.

Any person other than yourself who receives the order at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the third-party courier will return the order. Our sole liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge. We have outsourced all deliveries and so we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier. We further confirm that we will provide your personal information to our third party courier in order to deliver the products to you.

Our third-party couriers are not authorised to modify or tamper with your products under any circumstances unless an installation service is specifically requested and paid for via Game. The third-party couriers are instructed to leave the order in a safe area on your property, if available, or it will be returned to Game. Please note that Game will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance. We further confirm that in the event that you have purchased an installation service from Game then the installation terms and conditions shall apply to the installation and delivery of the product, in addition to the terms and conditions set out above.

We request that you inspect your goods prior to signing the delivery document and ensure all goods are received in good working order and free of any damage.

If you see any inconsistencies, please ensure the delivery document is endorsed accordingly and reject your delivery.

Your TV delivery is deemed to be fragile and we require you to inspect the goods by switching on and ensuring it is in good working order before signing acceptance of the delivery. In the event that you are collecting the TV from a Game store then the TV will be inspected with you prior to you removing the TV from the Store. Game will not be held liable for any damage which may be caused to the TV once you have removed the TV from the Store or after you have signed acceptance of delivery. It is recommended that you use an approved installer to mount the TV as Game will not be responsible for any damage to the Product during and/or after installation. Please ensure that you are transporting, carrying, unpacking the product with care so as to not damage the screen.

You can track the status of your order by logging into your account and by clicking on My order. Once you have selected the order that you wish to track you will be able to see if your order has been received by us, if it has been delivered to you and if it has arrived at the store of your choice for you to collect. The order history shall only track your online transactions and not any purchases made in store. We will also send you emails to advise you on the progress of your order. You can contact us on 0860 600 999 to enquire about your order.